Thomas Wasson shares his journey in the transportation and logistics industry, starting from his entry-level role as a dispatcher to his current position as Enterprise Trucking Carrier Expert at FreightWaves. Wasson discusses the challenges and lessons he learned along the way, including the importance of managing relationships, balancing emotional and analytical skills, and prioritizing tasks. Thomas also highlights the significance of understanding the needs of drivers and customers, as well as the value of building trust and maintaining open communication within the organization and more.