In this episode, ⁠Jacob Eischen⁠ interviews ⁠Amanda Pearson⁠, the profitability program facilitator for the ⁠TCA⁠. They discuss the benchmarking program and how it helps carriers improve their operations and profitability. Amanda explains the structure and meetings of the groups, highlighting the importance of trust and collaboration among members. She shares success stories and learnings from the program, including how carriers have identified and addressed issues in their operations. Amanda also discusses the key traits of high-performing carriers and offers tips for successful growth. The conversation covers topics such as innovation, market cycles, and hot button issues in the industry. Amanda provides insights into the main KPIs used in the program and how carriers can join and benefit from it.