Myron Watkins


Vice President, Customer Experience

Myron is Vice President of Customer Experience for Greyhound Lines, Inc. He is responsible for leading the customer service initiatives for the United States Operations. He manages the terminal operations, customer service, drivers and agency functions. Myron is also a member of numerous advisory councils around Dallas, as well as the Dallas United Negro College Fund.

Automation of Driver Planning at Greyhound

Greyhound is the only national bus operator in the U.S. and carries over 18 million passengers annually. It has over 1,000 drivers whose schedules have been created manually since the company started over 100 years ago. Greyhound has recently ventured into the area of creating driver schedules automatically through optimization models. We will share with the audience what we did, how we did, what worked and what didn’t.